Day One: The Late Fee and the Interest Trap

Miss the due date and two things happen quickly. A late payment fee (commonly $10–$30 depending on the issuer) is charged, and — more expensively — you lose your interest-free days. Interest starts accruing on the entire balance, often backdated to each transaction date, at purchase rates that typically run near or above 20% p.a. On a $5,000 balance that's roughly $80+ of interest per month until you pay in full again. Our interest-free days guide explains why the concession collapses so completely.

The 60-Day Cliff: Your Credit File

The serious damage arrives later. Under Australian credit reporting rules, a payment more than 60 days overdue and over $150 can be listed as a default on your credit file — visible to every lender for five years. Before that point, your repayment history (recorded monthly under comprehensive credit reporting) already shows the late payment for 24 months. One late month is survivable; a default is a five-year problem that can sink a mortgage application. Read how credit scores work for the full mechanics.

Recovery: What to Do Right Now

  1. Pay immediately. Every day adds interest and moves you closer to the 60-day cliff. Pay the full balance if you possibly can.
  2. Call the issuer. A first-time miss with a quick phone call often gets the late fee waived — ask. Issuers have discretion and use it for customers who call before they chase.
  3. Set autopay for the full balance. This is the only permanent fix. Minimum-payment autopay is the fallback if cash flow is tight, but it keeps interest running.
  4. Check your next two statements. Confirm interest has stopped and the account is current.
  5. Check your credit report in three months. Verify the repayment history entry is accurate; dispute errors with the bureau and the issuer.

If You Can't Pay: Hardship Is a Right, Not a Favour

If the missed payment reflects genuine financial difficulty, contact the issuer's hardship team before the 60-day mark. Under the National Credit Code you can request a hardship variation — payment pauses, reduced interest, or a repayment plan. Agreed arrangements protect you from default listing while they're in place. Free, independent help is available from financial counsellors via the National Debt Helpline on 1800 007 007.

If the Balance Is the Real Problem

A missed payment is often the symptom of a balance that's outgrown the budget. If so, look at a balance transfer to stop the interest bleed — and park the rewards cards until the debt is gone. Points are a game for people who pay in full; there is no shame in sitting that game out for a year. You'll come back to it with a clean file and a clean slate.